We are here to help.
Whether you have a question about the leather patina, need sizing advice for a laptop bag, or just want to say hello, Julian and the team are ready to assist.
Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (EST)
Send us a message:
Where is my order?
Because we ship directly from our specialized workshops, tracking numbers can take 2-4 days to update after you receive your shipping confirmation. If your tracking says “Pending,” your bag is likely in transit to the international distribution center.
Returns
Need to return an item? Please contact us first using the form above. Do not send items back to the address on the package, as our distribution centers cannot process personal returns.